To help us investigate an issue quickly, include:
The account identifier shown in AI Video Settings, if available.
Your device model and operating system version.
The AI Video app version.
The creation type, template, model, or option you used.
Your prompt or a description of the image input, if relevant.
The approximate time of the issue and any process ID shown in the app.
A screenshot or screen recording of the error.
Before contacting support:
Check your internet connection.
Restart AI Video.
Install the latest app version.
Use Restore Purchase for missing Premium access or purchased features.
Check the Help Center for billing and refund guidance.
For billing issues, do not send passwords, full card numbers, or security codes. Use the official support channel listed in the app and check your spam folder for replies. If you need to follow up, reply to the existing support conversation so the team can keep the issue together.