Refund handling depends on where the purchase was made and why the refund is requested.
For App Store or Google Play purchases, start by using the platform’s official purchase history or refund-request process. Include the relevant order information requested by Apple or Google.
If a generation failed or timed out, contact AI Video support with the account identifier, approximate time, creation type, model or template, and any process ID or error message. Some failed-generation cases may be eligible for a coin refund under the current product rules; eligibility and timing must be checked against the applicable support policy.
Do not assume that deleting the app cancels a subscription or automatically creates a refund request.