If you purchased a subscription but cannot see Premium access:
Use Restore Purchase in AI Video Settings.
Confirm that you are using the same Apple Account or Google account used for the purchase.
Check the subscription status in the App Store or Google Play.
Close and reopen AI Video.
Install the latest app update and try again.
If the subscription is active in the store but not in AI Video, contact support. Include the purchase platform, account identifier, approximate purchase date, and a screenshot of the store subscription status. Do not send full payment credentials.