If you changed devices, reinstalled AI Video, or cannot see Premium access:
Sign in using the same account or identity used before, when applicable.
Open AI Video Settings.
Tap Restore Purchase.
Confirm the same Apple Account or Google account is active on the device.
Make sure the subscription is still active and your internet connection is stable.
If the purchase cannot be restored, contact support with the purchase platform, account identifier, approximate purchase date, and a screenshot of the error. Do not send your password or full payment details.